This week, The News received a heartfelt letter from a family member of a woman who was injured in the Ardmona bus crash last month.
The sender did not wish to be identified and although we usually have a policy for not publishing anonymous letters, we believed these thanks would be appreciated by the first responders who attended the scene.
"My mum was one of the ladies injured, regarding the taxi/Mercy Health bus crash, back on Tuesday June 20, 2017.
The main reason for this letter is to publicly thank those brave first responders who help us in our hour of need, when we are in a road accident.
They are the following agencies — Victoria Police and ambulance officers, including the air ambulance and MICA units, CFA and Shepparton Search and Rescue members, and even SES units too.
These organisations train for incidents like this regularly, so when it actually happens, they are ready and capable to handle things in an orderly and calm manner.
These volunteers give up their free time to practice exercises like this for those who will need them.
All of these people show us how amazing they area, and how they care for those injured in their care at these times.
The requirements and needs of each individual under their care sometimes have a wide range of ailments to be dealt with, regarding this accident or prior unknown ailments.
They make sure to comfort their patient and reassure them until handed over to doctors.
As well I would also like to thank the Shepparton hospital emergency department, specialists, doctors, registrars, nurses and all of their support staff that is required, to have a fully functioning emergency department.
They all were on their toes, and made sure everyone involved in this accident, was checked from head to toe for any unseen injuries.
No questions from their patient or any family member was not answered.
All concerned were reassured and comforted every step of this process with their checks and scans.
Mum sadly has to deal with some injuries she incurred from this accident, but with time, she will recover with care from Mercy Health and family.
Sadly I would also like to pass on our thoughts and condolences to the families who lost loved ones.
A simple cuppa and slice should not have ended this way.
How does one thank all of these amazing people mentioned above, who put their lives on the line to help us all when needed.
These following words seem inadequate, but are the only way I can express my gratitude and appreciation.
Thankyou, thankyou, thankyou."